Shipping policy

Thank you for shopping with Elevora. We are committed to delivering your order safely and on time.

Order Processing

Orders are processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive an order confirmation and shipping update via email or SMS once your order has been dispatched.

Shipping Times

Estimated delivery times are:

Local deliveries: 2–7 business days.
International deliveries: 7–21 business days, depending on the destination and customs processing.

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

Shipping Fees

Shipping costs are calculated at checkout based on your delivery location and the size of your order. Any applicable shipping charges will be displayed before payment is completed.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address. Elevora is not responsible for delays or additional charges resulting from incorrect or incomplete address information.

Order Tracking

Where tracking is available, a tracking number will be sent after your order has been shipped so you can monitor your delivery.

Failed Deliveries

If a delivery cannot be completed because the customer is unavailable or the address is incorrect, additional shipping charges may apply for redelivery.

Damaged or Missing Items

If your order arrives damaged or if any items are missing, please contact us within 48 hours of delivery with your order number and clear photographs (if applicable). We will investigate and resolve the issue as quickly as possible.